Welcome! My name is Yueyang Zhong (Pronounced: Yoo-eh-yahng Johng). I am a postdoctoral principal researcher under Prof. Vahideh Manshadi and Prof. Rad Niazadeh. In 2023, I received my PhD in Management Science and Operations Management at the University of Chicago Booth School of Business, where I was advised by Prof. Amy R. Ward, Prof. John R. Birge, and Prof. Raga Gopalakrishnan. In 2018, I received my bachelor’s degree in Industrial Engineering and Economics from Tsinghua University.

• I will join London Business School as an Assistant Professor of Management Science and Operations in Fall 2024.

Research Interests

My primary research interests are in behavior-aware and socially-aware stochastic modeling and optimization of human-centered service systems. Broadly, the goal is to provide actionable policy recommendations to improve system efficiency and outcomes. I am recently working on topics of human-AI interaction, habit formation, and long-term value.

My PhD work centers around (i) how strategic behavior of human customers and human servers influence service system design, and (ii) how analytical tools can enhance the operational and financial efficiency when full knowledge of the system characteristics is unavailable. Much of my PhD dissertation is devoted to these two areas.

My research employs tools from applied probability, queueing theory, game theory, optimization, statistics, online learning, and reinforcement learning.