Welcome! My name is Yueyang Zhong (Pronounced: Yoo-eh-yahng Johng). I am a fifth-year Ph.D. student in Management Science and Operations Management at the University of Chicago Booth School of Business. I am advised by Prof. Amy R. Ward, Prof. John R. Birge, and Prof. Raga Gopalakrishnan. Previously, I received my bachelor’s degree in Industrial Engineering and Economics from Tsinghua University in 2018. I will join London Business School as an Assistant Professor of Management Science and Operations in Fall 2024.

Research Interests

My primary research interests are in behavior-aware and socially-aware stochastic modeling and optimization of human-centered service systems. Broadly, the goal is to provide actionable policy recommendations to improve system efficiency and outcomes.

I am currently working on (i) how strategic behavior of human customers and human servers influence service system design, and (ii) how analytical tools can enhance the operational and financial efficiency when full knowledge of the system characteristics is unavailable.

My research employs tools from applied probability, queueing theory, game theory, optimization, statistics, online learning, and reinforcement learning.