Working Papers
- Some Asymptotic Properties of the Erlang-C Formula in Many-Server Limiting Regimes, (2023), with Ragavendran Gopalakrishnan. Major Revision at Operations Research Letters.
- Learning to Schedule in Multiclass Many Server Queues with Abandonment, (2023), with John R. Birge and Amy R. Ward. Major Revision at Operations Research.
- Queueing Versus Surge Pricing Mechanism: Efficiency, Equity, and Consumer Welfare, (2020), with Zhixi Wan and Zuo-Jun Max Shen. Reject and Resubmit at Management Science.
- Finalist, 2021 INFORMS Conference on Service Science Best Student Paper Award
Publications
- Behavior-Aware Queueing: The Finite-Buffer Setting with Strategic Servers, (2023), with Ragavendran Gopalakrishnan and Amy R. Ward. Forthcoming in Operations Research.
- Technical Supplement: Some Properties of the Erlang-B and Erlang-C Formulae
- Media Mention: Chicago Booth Review, Smith Business Insight
- Finalist, 2022 INFORMS IBM Best Student Paper Award
- Asymptotically Optimal Idling in the GI/GI/N+GI Queue, (2022), with Amy R. Ward and Amber L. Puha. Operations Research Letters 50(3): pp. 362-369.
- Data-Driven Market-Making via Model-Free Learning, (2021), with YeeMan Bergstrom and Amy R. Ward. Proceedings of the Twenty-Ninth International Joint Conference on Artificial Intelligence (IJCAI).